General Questions
You’ll find in this section all the frequently asked question.
If you need futher informations, feel free to Contact us.
Are the vehicles insured?
Yes, Basic Insurance is included in the daily rental rate. Please note the insurance excess is $4500. Preauthorisation of $4500 and $200 deposit is required.
You are able to upgrade your insurance to the below:
Medium Insurance at $15/day: $1,500.00 excess. $1,500.00 preauthorisation and $200 deposit is required.
Premium Insurance at $45/day: $0 excess. Only $200 deposit is required
What are the methods of payment for the car rental services?
You can pay by cash, Visa, or Mastercard.
How do I rent a car?
You can rent a car by simply clicking on the home button in the menu.
Can I change the car after the reservation?
Yes. If you would like to change or cancel your reservation of a car after approving it, please call +64 3 428 7921 or reach us by contacts provided in the Contacts page.
Where can I take the car from and where should I return it?
You can pickup the car from one of our locations. The car must be returned to the agreed location in Queenstown.
What should I do, if the car breaks down?
If your car breaks down, please call us immediately at +64 3 428 7921
Do you deliver cars outside of your locations?
Yes, we will deliver you the car to the location of your choice for an additional price.
When can I contact you?
You can call us 24/7 by phone no. +64 3 428 7921
Are there any maps in the car?
Yes, if you wish, we will provide maps of Queenstown.
When will the preauthorisation be released?
The preauthorisation will be released upon the vehicle being returned and is inspected by our team that there is no additional damage to the vehicle.
When will the deposit be refunded?
The deposit will be refunded 2 weeks after the vehicle is being returned. The purpose of the deposit is just in case there is any traffic infringements as it will take about a week or so to reach us via post, which we then will inform you via email.